Reliability & SLAs
Snowtrail's commitment to service reliability.
Availability SLAs
| Tier | Uptime SLA |
|---|---|
| Standard | 99.5% |
| Professional | 99.9% |
| Enterprise | 99.95% |
Performance Targets
| Metric | Target |
|---|---|
| API Latency (p50) | < 100ms |
| API Latency (p99) | < 500ms |
| Data Update Latency | < 5 minutes |
Status & Monitoring
Check system status at status.snowtrail.ai
Support
| Tier | Response Time |
|---|---|
| Standard | < 24 hours |
| Professional | < 4 hours |
| Enterprise | < 1 hour |